RESUME | Portfolio

Sr. Content Designer

Designing: Consistently design and lead feature improvements across our customer service agent's platform, specifically for our ordering team to streamline sales to customers.
Saving customers: Create a framework and develop designs for AI generated offers to assist agents in retaining customers looking to disconnect their services.
Managing: Assist with hiring incoming designers for the team, mentoring new designers both in the content and the product sphere of our teams.
Content design ambassador: Be the representative of how designers influence expertly crafted features and products. Have become the focal point for all designers on my team.
Collaborating: Consistently lead projects through intake, workshop with other designers, and provide polished work to stakeholders on time. Gather and focus wayward projects to shepherd them through.

Sr. Content Designer

Supported taxonomy and information architecture: Collaborated with cross-functional teams to develop and maintain a cohesive information architecture across 500+ websites and microsites. Ensured content was logically organized and aligned with user needs and business goals.
Content strategy & structure: Designed content frameworks that improved navigation and UX, ensuring consistency across multiple brands and markets.
User-centered design: Worked closely with UX/UI designers to create intuitive content structures that enhanced the overall user experience.

Sr. Content Designer

Information architecture leadership: Supported the development of intuitive information architecture for ISP software, ensuring logical content organization and seamless user navigation.
Content structure optimization: Collaborated across multiple teams to improve content hierarchies and taxonomies, enhancing usability on multiple product lines.
Style guide & standards: Enhanced the Style Guide and content standards, aligning them with IA principles to maintain consistency across digital platforms.
User-centered design: Led design-first content initiatives, ensuring content structures aligned with user needs and business goals.
Mentorship & collaboration: Mentored Associate Content Designers and worked with multidisciplinary teams to deliver user-focused solutions.

Content Designer

In-app content creation: Wrote and maintained in-app content for financial solutions software, ensuring clarity and usability for end-users.
Documentation improvement: Rewrote and enhanced existing instruction literature, simplifying complex financial workflows with clear and precise content.
Microcopy development: Created user-friendly microcopy for financial software, improving user interaction and engagement.
Content repository initiative: Spearheaded the development of an in-app content repository, organizing and centralizing help content for easier access and maintenance.

Content Designer

Product copywriting: Wrote copy for 4 newly released products, a CMS in development, and legacy programs, ensuring alignment with brand goals.
Microcopy & usability: Created user-friendly microcopy and reorganized content to improve usability for insurance software.
Style & tone guide: Developed a style and tone guide to standardize content across platforms and products.
UX collaboration: Collaborated with UX teams to wireframe features, ensuring content aligned with design and functionality.

Technical Writer

Documentation management: Managed documentation for 10+ products, updating help articles and release information to reflect product changes.
Stylistic realignment: Realigned technical documents to meet updated guidelines, ensuring consistency and clarity.
Knowledge management: Documented technical workflows in a private wiki, streamlining onboarding for new employees.

Technical Writer

Aerospace documentation: Managed and published FAA-compliant manuals and forms, ensuring regulatory compliance.
Writing standards: Developed and maintained writing standards in SharePoint, improving onboarding and consistency.
Safety procedures: Wrote and implemented safety manuals for all roles, from mechanics to pilots, ensuring organizational safety.
Mentored: Trained and mentored new writers on the team.