Resume

Experience

2023 - 2025

Remote

Supported Taxonomy and Information Architecture: Collaborated with cross-functional teams to develop and maintain a cohesive information architecture across 500+ websites and microsites. Ensured content was logically organized and aligned with user needs and business goals.
Content Strategy and Structure: Designed content frameworks that improved navigation and UX, ensuring consistency across multiple brands and markets.
User-Centered Design: Worked closely with UX/UI designers to create intuitive content structures that enhanced the overall user experience.

2022 - 2023

Greenwood Village, CO

Information Architecture Leadership: Supported the development of intuitive information architecture for ISP software, ensuring logical content organization and seamless user navigation.
Content Structure Optimization: Collaborated across multiple teams to improve content hierarchies and taxonomies, enhancing usability on multiple product lines.
Style Guide & Standards: Enhanced the Style Guide and content standards, aligning them with IA principles to maintain consistency across digital platforms.
User-Centered Design: Led design-first content initiatives, ensuring content structures aligned with user needs and business goals.
Mentorship & Collaboration: Mentored Associate Content Designers and worked with multidisciplinary teams to deliver user-focused solutions.

2021 - 2022

Remote

In-App Content Creation: Wrote and maintained in-app content for financial solutions software, ensuring clarity and usability for end-users.
Documentation Improvement: Rewrote and enhanced existing instruction literature, simplifying complex financial workflows with clear and precise content.
Microcopy Development: Created user-friendly microcopy for financial software, improving user interaction and engagement.
Content Repository Initiative: Spearheaded the development of an in-app content repository, organizing and centralizing help content for easier access and maintenance.

2019 - 2022

Denver (mostly remote)

Product Copywriting: Wrote copy for 4 newly released products, a CMS in development, and legacy programs, ensuring alignment with brand goals.
Microcopy & Usability: Created user-friendly microcopy and reorganized content to improve usability for insurance software.
Style & Tone Guide: Developed a style and tone guide to standardize content across platforms and products.
UX Collaboration: Collaborated with UX teams to wireframe features, ensuring content aligned with design and functionality.

2018 - 2019

Denver, CO

Documentation Management: Managed documentation for 10+ products, updating help articles and release information to reflect product changes.
Stylistic Realignment: Realigned technical documents to meet updated guidelines, ensuring consistency and clarity.
Knowledge Management: Documented technical workflows in a private wiki, streamlining onboarding for new employees.

2016 - 2018

Denver, CO

Aerospace Documentation: Managed and published FAA-compliant manuals and forms, ensuring regulatory compliance.
Writing Standards: Developed and maintained writing standards in SharePoint, improving onboarding and consistency.
Safety Procedures: Wrote and implemented safety manuals for all roles, from mechanics to pilots, ensuring organizational safety.

2014 - 2016

Sioux Falls, SD

Customer Service: Provided guidance to program applicants with form completion, document retrieval, and resource management.
Documentation: Assisted in the implementation of government assistance programs for area producers.
Program Guidance: Explained detailed program regulations and procedures of the 2014 Agricultural Act to producers to provide better service utilization.